Refund policy

RETURNS & EXCHANGE
If you are not happy with your purchase, you are welcome to return for a refund (excluding delivery) or a product exchange.
PLEASE NOTE: Customised products, name and number specialty item printing cannot be returned or exchanged.

 EXCHANGE
We will do our best to exchange an item for you, however if the requested size is not available, we will issue you a credit, for use on the online store only, with which you will be able to purchase something else. The amount of this credit will be less any shipping paid with your order and is valid for 30 days from the date of issue.

REFUND
For a return to be valid and accepted for a refund, it must be returned within 30 days of delivery for a full refund of the purchase price, minus shipping or other charges.

How to return an item
Simply return your item via courier (address below). We will inspect the goods to ensure they are in original condition with all tags attached. NZ Post does not deliver to our address, therefore return items must be made by courier, this also gives you added protection as we cannot be responsible for items that are not received.
Return Items Address
NZ Football Shop
12 Barrhead Place
Avondale
Auckland 0600
New Zealand

Certain conditions apply:

• Items must be in original condition, with tags and labels attached and the item must be unworn, clean and odour free.
• Return must include either a copy of the original order confirmation email or the original purchase shipments packing slip.
• Returns must be received within 30 days of delivery or the item will be returned to you are your cost. We will not process returns if not within this time-frame.
• For returns for an online store credit, once we receive and process your item(s), we will email you with your credit code, which is in the form of a digital (email) gift card.
• Using your gift card credit code is easy! Just hop onto our website and add items you like to your cart as usual. When you get to check out just insert your unique credit code into the block that's located in the top right hand of your screen and click 'Apply' then proceed as you normally do to complete your order.
• PLEASE NOTE: Customised products, name and number specialty item printing cannot be returned or exchanged.

WARRANTY RETURNS POLICY
Customers are covered for 30 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately, we cannot cover a fault or damage caused by wear and tear, improper use or accident.
We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between the retail supplier and the customer when a purchase is made.
We will also adhere to the Fair Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers and helps ensure products are safe.